What Information We Hold and Why
When you open an account with us, we collect your name, email address, mobile number and the payment method you use — bKash, Nagad or Rocket. We need this to process your deposits and withdrawals, verify your identity, and keep your account secure. When you connect
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via a mobile device, we may also collect your device type, browser version and session data so the lobby loads correctly on your screen. We do not sell your personal data to third parties. Payment transaction records tied to your bKash, Nagad or Rocket wallet are
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kept only as long as required for account reconciliation and any applicable legal retention obligations in the regions where we operate. We use SSL encryption on every data transfer between your device and our servers. Your account password is stored in hashed form — we never
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hold it in plain text. If you have questions about what data we hold for your specific account, you can reach our support team directly through the contact paths listed on this page. Availability of our services, and the data obligations that come with them, depends
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on your local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.